• Please call 1-719-282-9213 for returns of defects.
• Puppet Pals offers returns on all puppets.
• Returns incur a 20% restocking fee and shipping fees.
• Items must be returned within 2 weeks.
• Refunds will be issued by Check within 2 weeks of return.
  No credit card refunds.
• Please call number above for authorization to return.
• All unauthorized orders will be refused
• Items must be returned in original packaging (if any) and ALL original tags intact.
• Please do not finalize your order unless you agree to these terms.
  Torches:  No returns on torch items. ALL SALES ARE FINAL on torch items!!!
   

Our Warranty

We guarantee 100% satisfaction with our products. .
Products warranted to arrive in undamaged quality condition. Damaged or defective goods will be replaced. If products arrive damaged or defective, Contact us immediately We are happy to replace them. New product will be sent upon receipt and inspection of damaged/defective goods. Items must be returned in original packaging (if any) and ALL original tags intact.